1. Information We Collect

When you visit or purchase from our official store (itidastore.in), we collect only the necessary information required to fulfill your order smoothly:

• Personal Details: Your Name, Email Address, and active Phone Number.
• Shipping Information: Complete delivery address along with the correct Pincode.
• Device Information: Basic IP address and browser type to prevent fraudulent orders and improve website security.

2. How We Use Your Information

Your data is used strictly for operational purposes:

• Order Fulfillment: To verify, pack, and ship the exact spare parts you ordered.
• Communication: Sending invoices, dispatch updates, and courier tracking links via Email, SMS, or WhatsApp.
• Customer Support: Assisting you quickly when you reach out to us regarding order issues or returns.

3. Third-Party Data Sharing

We respect your privacy. We NEVER sell or rent your personal data to marketing agencies. We only share specific details with trusted partners necessary to complete your service:

• Courier & Logistics Partners: We share your Name, Address, and Phone Number with trusted delivery companies (such as Delhivery, Xpressbees, Shiprocket, Bluedart) solely to deliver your package to your doorstep.
• Payment Processors: Necessary encrypted data is shared to securely authorize and verify your transaction.

4. Cookies Policy

Our website uses "cookies" to enhance your shopping experience, such as remembering items saved in your cart and keeping you logged in. You can choose to disable cookies through your web browser settings, but doing so may limit some functional features of the site.

5. Data Retention & Your Rights

You have the right to access, correct, or request the permanent deletion of your personal data from our systems after your order delivery and return window have successfully closed. To raise a request, please contact our support team at askitida@itidastore.in.